Business Operations Specialist

Title: Business Operations Specialist

Salary Range: 38,000-40,000

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: Hybrid

FLSA Status: Non-Exempt

College: Gateway Community & Technical College

Campus Location: Gateway Edgewood Campus

Department: Business Affairs

Total Rewards

Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Performs intermediate financial operational duties, primarily the collection, billing, and maintenance of student account receivables. Upholds strict and complex financial and confidentiality standards in a respectful and customer-focused manner.

Job Duties:

• Focuses on Business Office operations involving Student Financial Accounts.
• Assists with student invoicing, cash receipts of tuition and fees, receivables, refunds, return collection.
• Recommends adjustments and escalates problems to other departments or to higher levels.
  
• Personally calls outstanding student accounts to resolve issues in hopes of leading to collection of outstanding tuition, maintaining headcount and supporting retention efforts.
• Leads collection efforts following legal, acceptable practices.
  
• Assists in building, balancing, invoicing and collecting Third Party Contacts from the companies and community we serve.
  
• Cashiering, processing student payments.
  
• Post and tracks manual bookstore charges.
• Reconciles daily cash receipts and prepares bank deposits.
  
• Confirms closing reports and transaction from previous business day for accuracy.
  
• Daily deposits of Misc. cash collection and preparation of paperwork for correct journal entry.
  
• All other duties as assigned.

Minimum Qualifications:

• Bachelor's degree or equivalent and 1 to 2 years of relevant experience
  
• Commitment to diversity, equity, and inclusion.
  
• High attention to detail, independent, self-motivated, adaptable to fast-paced environments.
  
• Professional and courteous communication at all levels, both internally and externally.
  
• Clear verbal and written skills.
  
• Efficiently prioritize and meet deadlines.
  
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word).
   

Preferred Qualifications:

• 2-4 years of relevant experience
  
• Experience in and understanding of working with students from diverse populations is preferred.
  
• Experience working at the community college level is preferred.
  

Additional Skills Requested:

• Problem solving
  
• Customer service
  
• Understanding of student financials
  
• Follows and understands processes and procedures

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.