Information Commons Lead

Title: Information Commons Lead

Salary: 37,000

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Gateway Community & Technical College

Campus Location: Gateway Boone and Edgewood Campuses

Department: Academic Affairs

Total Rewards

Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Information Commons Leads at Gateway Community and Technical College, provide complex administrative support and dissemination of information to students, staff, faculty and the community and are an integral part of Gateway Community and Technical College’s student retention and success initiatives. Information Commons leaders foster a collaborative, inclusive, and student-centered environment, while organizing and facilitating the day-to-day operations of the Information Commons desk.

Job Duties:

• Serves as first point of contact while also providing excellent customer service, sharing accurate information with students, staff, faculty and the community
  
• Connecting students and the community to appropriate departments, programs and resources
  
• Documenting service provided to the Gateway community by correctly completing Information Commons tickets
  
• Mentoring, training, and guiding Information Commons work study students.
• Collaborating with Information Commons staff and students to keep the desk area organized and uncluttered, maintaining a comfortable and safe working environment.
  
• Scheduling personnel to cover the desk during hours of operation and completing secondary tasks as assigned by department heads.
• Other duties as assigned
  
  

Minimum Qualifications:

• Associate's degree or equivalent and 1-3 years of relevant experience
  
• Must be able to work independently
  
• Commitment to diversity, equity, and inclusion
  
• High attention to detail, independent, self-motivated, adaptable to fast-paced environments
  
• Professional and courteous communication at all levels, both internally and externally
• Clear verbal and written skills
  
• Efficiently prioritize and meet deadlines
  
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word)

Preferred Qualifications:

• Bachelor's degree or equivalent and 4-5 years of relevant experience
  
• Knowledge of Higher Education Advising is a plus
  
• Experience in and understanding of working with students from diverse populations is preferred
  
• Experience working at the community college level is preferred
  

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.