Student Records Assistant II - Admissions

Title: Student Records Assistant II - Admissions

Salary Range: $31,368.00

Contract Term Length: 12 Months

Standard Hours: 37.50

Work Location: On-Site

FLSA Status: Non-Exempt

College: Somerset Community College

Campus Location: Somerset Community College

Department: Student Affairs

Total Rewards

Somerset Community College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Somerset Community College is accepting applications for a Student Records Assistant II - Admissions position. This position’s primary responsibilities are to provide quality customer service to current and prospective students.

Job Duties:

- Provide customer service to walk-in students, as well as with general information through phone calls, email, and postal mail.

- Address error reports according to work assignments.

- Serve as customer service representative, welcoming, greeting, listening to student requests, and directing students to the proper areas for assistance.

- Process high volume applications including all incoming students including high school, suspended applications, ATC, and Fire/Rescue students as well as participate with on-site visits to assist students with application process as needed.

- Process incoming documents as needed; maintain all correspondence with in-coming students including Admissions Acceptance Packets.

- Run on-line Admissions application rosters as needed and print student correspondence labels and letters as needed.

- Maintain spreadsheets to track students in special categories such as search/match suspended and financial aid ineligible programs.

- Evaluate individual student educational history and current program plan and place holds as necessary.

- Utilize critical thinking skills to analyze and resolve issues that arise with student admissions files during the admissions process.

- Perform other duties as assigned.

Minimum Qualifications:

Associate's degree and one to three years related experience or equivalent. 

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.