Student Support Specialist III

Title: Dual Credit Facilitator / Student Support Specialist III

Salary Range: $41,880 to $44,550

Contract Term Length: 12 Months

Standard Hours: 37.50

Work Location: Hybrid

FLSA Status: Non-Exempt

College: Jefferson Community & Technical College

Campus Location: Jefferson Southwest C.C.

Department: Dual Credit Office, Div. of Academic Affairs

Total Rewards

Jefferson Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Jefferson Community & Technical College is seeking qualified candidates for the Dual Credit Facilitator. The Dual Credit Department facilitates enrollment and onboarding of high school dual credit students generally and with specific programs such as Accelerate 2 College, UPS School to Work, and Rotary Bridge. This is a team-led, high-functioning, student-focused environment.

Job Duties:

• Responsibilities include the complete enrollment cycle for general and technical education dual credit classes.
• Building relationships with designated high school partners in JCPS and supporting the College’s Matriculation Plan in relation to those high school students for transition into full college enrollment.
• Facilitating relationships between the college and secondary education institutions that offer dual credit classes; developing aligned CTE pathways; coordinating efforts and communication with public school systems about Dual Credit courses
• Supporting Dual Credit Office professional development for counselors and orientations for dual credit students
• Supporting specialized programs for dual credit as needed
• Serve as JCTC’s dual credit primary point of contact for assigned high schools in Jefferson County Public Schools providing the highest level of customer service for Dual Credit enrollment and matriculation.
• Collaborate with high school personnel to provide intentional student advising focusing on student post-high school options at JCTC.
• Serve as the main point of contact for visits and events such as Parent Nights and Dual Credit events.
• Through the Dual Enroll platform, coordinate with high school teachers, counselors, and JCTC staff to manage student enrollment in dual credit classes, including the drop/withdraw process.
• Initiate and maintain student records
• Maintain organization of course requests, high school faculty assignments, and course building including the management of enrollment capacity in Peoplesoft.
• Assist in management of the UPS School to Work specialized program with support of the Director of Dual Credit including student enrollment, billing, program communication and orientations for both faculty and students.
• Assist with student orientations hosted by the Dual Credit Office, including specialized programs.
• Assist with the KHEAA dual credit scholarship award process, mapping, reconciliation, recalculation of tuition, and billing as needed.
• Assist with the management of the Dual Credit Department shared email account and respond to student, faculty and counselor inquiries.
• All other duties as assigned by supervisor.

Minimum Qualifications:

Bachelor’s Degree and one-year related experience or equivalent.  

Preferred Qualifications:

Preference extended to candidates with strong:
• Computer literacy, presentation, and time-management skills.
• Ability to work collaboratively in a highly focused team environment.
• Positive attitude with community/student/partner-centered focus.
• Experience in event planning and/or project management and managing budgets.
• Ability to engage colleagues and partners virtually.
• Internal candidates with experience in advising or recruitment are encouraged to apply.

Additional Skills Requested:

Preferred Skills and Attributes:
• Strong administrative and organizational skills, attention to detail and ability to balance competing priorities.
• Ability to identify key collaborators and build strong relationships.
• Innovative, creative, resourceful, enjoys a fast-paced environment, and self-starter ability to self-manage responsibilities.
• Ability to motivate and maintain the interest of students, faculty, and staff.
• Excellent written, interpersonal, and communication skills including utilizing various technological platforms to meet partner communication styles/needs.
• Authentic, relatable, accessible, and approachable to students, faculty, staff, and community members.
• Patient, persistent, and a visible passion for students and their success.
• Ability to coach students about career and technical readiness opportunities
available to them.

Physical Requirements:
Minimal: Occasional and /or light lifting – limited exposure to disagreeable environmental elements (heat, cold, dirt, chemicals, etc.)

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.