Advising Clerk (temporary May-August 2024)

Title: Advising Clerk (temporary May 2024 to August 2024)

Salary Range: $15.00 per hour

Standard Hours: 37.5

Work Location: On-site

FLSA Status: non-exempt

College: Jefferson Community & Technical College

Campus Location: Jefferson Community College

Department: Advising

The Academic Advising Department of Jefferson Community and Technical College has openings for Summer Advising Clerk positions. The primary responsibilities of these positions include customer service, checking students into the Advising Center (In-person and virtually) and assisting students in our registration lab.

• Serve as primary desk employee for checking in students for advising.
• Enrollment support for add/drop needs.
• Answer basic advising questions to prevent wait times for brief concerns.
• Schedule advising appointments.
• Student outreach for enrollment.
• Assist students with Student User Account and Self-Service Activities, to include but not limited to:
• User Account Setup
• Completion of the Student Activity Guide.
• Completion of Probation Modules
• Completion of SAP appeal
• Self-Registration support
• Student outreach for enrollment support.
• Serves as primary virtual advising check-in for virtual RAD and virtual walk-in.
• Assists with questions and virtual room flow/assignment.
• Assist Advisors within office task/projects as needed.

Required Knowledge, Skills, and Abilities:

Candidates must have excellent interpersonal, verbal, and written communication skills. Candidates should also have experience and sensitivity working with students from diverse backgrounds and a commitment to fostering an inclusive learning environment.

Minimum Requirements:  High School diploma.  Minimum 1 year of college experience as a student or employee.

PREFERRED REQUIREMENTS: Working Knowledge of Blackboard, PeopleSoft, and/or Microsoft Teams.

Preferred Skills and Attributes:

This position requires the ability to work in a culturally diverse environment, which consists of frequent contact with a diverse constituency of students, faculty, staff, and the public.  Candidates who have demonstrated a commitment to working with underrepresented minority students through teaching, mentoring, or administration are especially encouraged to apply.  Candidates who have experience with intersectional, inclusive instruction and with a demonstrated ability to incorporate diverse perspectives into teaching and student engagement are encouraged to identify those experiences in the application materials.  Jefferson Community and Technical College is working to build a culturally diverse and pluralistic faculty and staff committed to teaching and working.