Advising Specialist

Title: Advising Specialist

Salary Range: $32,000.00

Contract Term Length: 12 Months

Standard Hours: 37.50

Work Location: Hybrid

FLSA Status: Non-Exempt

College: Jefferson Community & Technical College

Campus Location: Jefferson Community College

Department: Advising

Total Rewards

Jefferson Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition discounts and waivers
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks of Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Advising department of Jefferson Community and Technical College has an opening for an Advising Specialist.

Job Duties:

This position will be responsible for
• Serve as primary desk employee for checking in students at the advising center.
• Enrollment support for add/drop needs.
• Answer basic advising questions to prevent wait times for brief concerns.
• Schedule advising appointments.
• Provide students with information on other campus resources and locations.
• Student outreach for enrollment.
• Assist students with Student User Account and Self-Service Activities, to include but not limited to:
o User Account Setup
o Completion of the Student Activity Guide.
o Completion of Probation Modules
o Self-Registration support
o Student outreach for enrollment support.
• Serves as primary virtual advising check-in for virtual RAD and virtual walk-in.
• Assists with questions and virtual room assignments.
• Assist Advisors with office task/projects as needed.
• Assist student workers with office task.
• Assist with Advising Center email account.

Minimum Qualifications:

Associate’s Degree (related field) and three years related work experience, or equivalent.
 

Preferred Qualifications:

Ideal candidates have previous customer service and/or PeopleSoft (or similar database) experience.

Additional Skills Requested:

Jefferson Community and Technical College is working to build an engaged faculty and staff committed to teaching and working within the community.  Candidates who have demonstrated a commitment to working and supporting students through teaching, mentoring, or administration are especially encouraged to apply.