Title: Part-Time Business Assistant
Salary Range: $18.00/hr
Contract Term Length: Not Applicable
Standard Hours: 24 hours per week
Work Location: On-Site
FLSA Status: Non-Exempt
College: West Kentucky Community & Technical College
Campus Location: West Kentucky Community & Technical College
Department: Business Services
Job Summary
The Part-Time Business Office Assistant supports the Business Office by assisting with student account outreach and payment solutions. This role involves contacting students regarding past-due balances, providing accurate account information, and assisting with payment plans and payment options. The ideal candidate is professional, detail-oriented, and comfortable working with sensitive financial information while providing excellent customer service.
Job Duties:
Student Account Outreach
• Contact students via email, phone, or text regarding past-due balances
• Provide accurate information on account balances, deadlines, and next steps
• Maintain a professional and respectful tone in all communications
Payment Support and Solutions
• Assist students with establishing payment plans
• Explain available payment options
• Support students in resolving account holds related to unpaid balances
Account Review and Documentation
• Review student accounts for accuracy and outstanding charges
• Document collection efforts and student interactions in the system
• Maintain detailed and organized account records
Reporting and Follow-Up
• Monitor delinquent accounts and conduct timely follow-up
• Assist with reporting on collection activity and payment trends
Minimum Qualifications:
High school diploma/GED
Preferred Qualifications:
Previous experience in customer service, collections, accounts receivable, billing, or office administration preferred
Additional Skills Requested:
• Strong communication and customer service skills
• Attention to detail and accuracy
• Basic knowledge of billing or financial systems preferred
• Ability to handle sensitive information with professionalism and discretion
Employee Rights - Employee Polygraph Protection Act
Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
KCTCS is an equal opportunity employer and educational institution.
KCTCS does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs or activities.