Advising Specialist

Title: Advising Specialist

Salary Range: $31,368.00 - $37,620.00

Contract Term Length: 12 Months

Standard Hours: 37.50

Work Location: On-Site

FLSA Status: Non-Exempt

College: Jefferson Community & Technical College

Campus Location: Jefferson Community College

Department: Advising

Total Rewards

Jefferson Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Advising department of Jefferson Community and Technical College has an opening for an Advising Specialist.

Job Duties:

This position will be responsible for
· Serve as primary desk employee for checking in students at the advising center.
· Enrollment support for add/drop needs.
· Answer basic advising questions to prevent/minimize wait times for brief concerns.
· Schedule advising appointments.
· Provide students with information on other campus resources and locations.
· Student outreach for enrollment.
· Assist students with Student User Account and Self-Service Activities, to include but not limited to:
· User Account Setup
· Completion of the Student Activity Guide.
· Completion of Probation Modules
· Self-Registration support
· Student outreach for enrollment support.
· Serves as primary virtual advising check-in for virtual RAD and virtual walk-in.
· Assists with questions and virtual room assignments.
· Assist Advisors with office task/projects as needed.
· Assist student workers with office tasks.
· Assist with Advising Center email account

Minimum Qualifications:

Associate’s degree (related field) and three years related work experience, or equivalent.  

Preferred Qualifications:

Ideal candidates have previous customer service and/or PeopleSoft (or similar database) experience.

Additional Skills Requested:

Physical Requirements:
Comfortable environment and sedentary work: no unusual physical requirements

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.