IT Support Specialist I

Title: IT Support Specialist I

Salary Range: $37,944.00 - $45,516.00

Contract Term Length: 12 Months

Standard Hours: 37.50

Work Location: On-Site

FLSA Status: Non-Exempt

College: Jefferson Community & Technical College

Campus Location: Jefferson Community College

Department: Technology Solutiions

Total Rewards

Jefferson Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Technology Solutions Department of Jefferson Community and Technical College has an opening for an IT Support Specialist to provide technical assistance and troubleshooting for hardware, software, and network-related issues.

Job Duties:

The IT Support Specialist provides technical assistance and support for desktops, laptops, mobile devices, and related peripherals to ensure smooth and efficient technology operations. This role requires troubleshooting hardware and software issues, assisting users with technical problems, and maintaining systems to support organizational needs. The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and a commitment to delivering reliable IT support in a higher education environment.
This position will primarily be at the Downtown campus but will be work on other campuses as needed.
Key Responsibilities:
• Provide technical support for college managed or owned desktops, laptops, mobile devices, and peripherals
• Troubleshoot hardware and software issues, resolving problems in a timely manner
• Assist users with account access, software installations, and system configurations
• Maintain and update documentation for IT processes and troubleshooting steps
• Collaborate with other IT team members to implement solutions and improvements
• Assist with college events, basic network installations and troubleshooting
• Organize Technology Solutions supplies and storage areas on the Downtown campus
• Support audiovisual equipment and classroom technology as needed

Minimum Qualifications:

• Associate’s degree in Information Technology or related field
• Minimum of two years of experience in IT support
• Strong knowledge of Windows and macOS operating systems
• Familiarity with mobile device management and troubleshooting
• Excellent communication and customer service skills 

Preferred Qualifications:

• Bachelor’s degree in Information Technology or related field
• Four years of experience in IT support, preferably in higher education
• CompTIA A++
• CompTIA Network+
• Experience with ticketing systems and IT service management tools
• Knowledge of networking fundamentals and security best practices

Additional Skills Requested:

Required Knowledge, Skills, and Abilities:
• Microsoft operating systems
• Microsoft Active Directory
• Physical layer networking (low voltage cable termination and pulling)
• Audio visual equipment (Projectors, TVs, and sound systems)


Physical Requirements:
{ X } Moderate: Regularly involves lifting, bending, or other physical exertions – often exposed to disagreeable environmental elements

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.