IT Support Specialist II

Title: IT Support Specialist II

Salary Range: $41,880.00 - 52,356.00

Contract Term Length: 12 Months

Standard Hours: 37.50

Work Location: On-Site

FLSA Status: Non-Exempt

College: Jefferson Community & Technical College

Campus Location: Jefferson Community College

Department: Technology Solutiions

Total Rewards

Jefferson Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Jefferson Community and Technical College is seeking an experienced Information Technology Support Specialist to provide end-user support for administrative systems, campus safety and security systems, and IT helpdesk services. The ideal candidate will have strong technical skills, excellent customer service abilities, and experience working in an educational environment.

Job Duties:

Required Knowledge, Skills, and Abilities:
• Provide end-user support for KCTCS administrative systems, including User Accounts, Email, WebEx Voice and PeopleSoft.
• Support campus safety and security systems, including access control and surveillance cameras.
• Develop and deliver training sessions (in-person and online) and materials
• Respond to and resolve helpdesk requests in a timely and professional manner.
• Troubleshoot hardware, software, and network issues
• Maintain documentation for IT processes, user guides, and system configurations.
• Collaborate with other IT staff to ensure efficient operation of college technology systems.

Minimum Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field.
• Four (4) years of relevant IT support experience.
• Strong troubleshooting skills in Windows/macOS, Office 365, Active Directory, and enterprise systems.
• Experience with helpdesk ticketing systems and remote support tools.
• Excellent communication and training skills. 

Preferred Qualifications:

• Bachelor’s degree in Information Technology or a related field.
• IT experience in an educational institution.
• Experience with PeopleSoft, security systems (access control, cameras), and IT training.
• Knowledge of mass notification systems (e.g., School Messenger, Singlewire).
• Experience supporting Learning Management Systems (LMS) such as Blackboard, Canvas, or Moodle.
• Certifications such as CompTIA A+, Microsoft Modern Desktop, or ITIL are a plus.

Additional Skills Requested:

Physical Requirements:
Moderate: Regularly involves lifting, bending, or other physical exertions – often exposed to disagreeable environmental elements

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.