Part-time Workforce Solutions Administrative Assistant

Title: Part-time Workforce Solutions Administrative Assistant

Salary Range: $15.00 per hour

Contract Term Length: Not Applicable

Standard Hours: 20-24 hours per week

Work Location: On-Site

FLSA Status: Non-Exempt

College: West Kentucky Community & Technical College

Campus Location: West Kentucky Community & Technical College

Department: Workforce Solutions

Job Summary

• The Part-Time Administrator is responsible for overseeing the operations of a Workforce Solutions testing center, ensuring a secure and efficient testing environment for students and other test takers. This position involves managing test schedules, administering exams, enforcing testing protocols, and providing excellent customer service to all stakeholders.

Job Duties:

• 1. Test Administration:
  • Coordinate and administer various types of exams, including standardized tests, certification exams, and academic assessments.
  • Ensure compliance with testing policies and procedures, including verifying test taker identification, monitoring for cheating or misconduct, and enforcing testing rules and regulations.
  • Prepare testing materials
  2. Test Center Operations:
  • Maintain the cleanliness and organization of the testing center, including testing rooms, waiting areas, and equipment.
  • Manage test schedules and appointments, coordinating with test takers, instructors, and testing organizations to ensure smooth administration.
  • Monitor and troubleshoot technical issues related to testing software, computers, and peripherals.
  3. Customer Service:
  • Greet and assist test takers in a professional and courteous manner, providing information about testing procedures, policies, and available resources.
  • Respond to inquiries and resolve issues related to testing, registration, accommodations, and other concerns.
  • Provide support and guidance to test takers with disabilities or special accommodations needs.
  4. Security and Confidentiality:
  • Maintain the security and integrity of testing materials and confidential
  information, including test content and student records.
  • Enforce security protocols to prevent unauthorized access to testing
  materials and ensure the confidentiality of test results.
  • Report any incidents of security breaches, misconduct, or irregularities to appropriate authorities.
  5. Administrative Tasks:
  • Perform administrative duties, such as data entry, record keeping, and
  reporting, to track test taker attendance, scores, and other relevant
  information.
  • Assist with test registration, payment processing, and documentation as needed.
  • Collaborate with testing organizations, academic departments, and other stakeholders to support testing initiatives and special projects.

Minimum Qualifications:

• • High school diploma or equivalent; some college coursework or a degree is preferred.
  • Previous experience in a testing center, educational institution, or customer service role is desirable.
  • Familiarity with testing procedures, protocols, security measures, and ability to become testing proctor.
  • Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
  • Excellent interpersonal and communication skills, with a customer-focused attitude.
  • Attention to detail and accuracy in administering exams and maintaining records.
  • Proficiency in computer skills, including Microsoft Office and testing software applications.
  • Ability to work independently with minimal supervision and as part of a team. 

Employee Rights - Employee Polygraph Protection Act