IT Helpdesk Coordinator II

Title: IT Helpdesk Coordinator II

Salary Range: $31,680.00 annual

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Hazard Community & Technical College

Campus Location: Hazard Community College

Department: Information Technology

Total Rewards

Hazard Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The IT Helpdesk Coordinator II will provide entry-level technical support for instructional and informational technology utilized by faculty, staff, and students. This position will provide support primarily for our Lees College Campus location in Jackson, KY.
Review of applications will begin May 21st, 2025.

Job Duties:

Duties to include, but not be limited to:
• Assist students, faculty, and staff with computer hardware and software issues in classrooms, labs, and offices.
• Provide technical support for multi-factor authentication (MFA) using Azure Active Directory (Azure AD).
• Perform basic troubleshooting and support for desktops, laptops, printers, and peripheral devices.
• Deliver technical assistance and maintenance for Smart Classrooms and AV equipment.
• Maintain daily operations and user support in campus computer labs.
• Provide end-user support for PeopleSoft-related help desk tickets.
• Manage user accounts, group memberships, and permissions in Active Directory.
• Perform basic computer management tasks including imaging, software installation, updates, and asset tracking.
• Assist with basic computer networking tasks, including running and terminating network cables, identifying port locations, and testing connectivity.
• Perform other duties as requested.

Minimum Qualifications:

High school degree plus one year related experience.  

Preferred Qualifications:

Additional Skills Requested:

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.