Processing and Communication Specialist

Title: Processing and Communication Specialist

Salary Range: 43,000.00

Contract Term Length: 12 Months

Standard Hours: 37.50

Work Location: Hybrid

FLSA Status: Non-Exempt

College: Jefferson Community & Technical College

Campus Location: Jefferson Community College

Department: Admissions

Total Rewards

Jefferson Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Admissions Department of Jefferson Community and Technical College has an opening for a Processing & Communication Specialist.

Job Duties:

• Assist with advanced processing function and training including admissions applications, high school transcripts, visiting student letters, college transcripts and other incoming documentation.
• Communicate daily with applicants through mail, email, telephone, and in-person regarding admissions requirements and outstanding items.
• Assist with reviewing CPE error reports and internal auditing as needed.
• Assist in maintenance of all departmental communications including email, postcards, and website content.
• Complete weekly acceptance postcard process to notify students of their status.
• Assist with tasks such as researching and resolving tickets escalated by the student services center and running queries.
• Assist with hiring, training, and supervision of student workers.
• Serve on a Selective Admissions Committee annually to help with the admissions process.
• Assist the Admissions team with special events, high school visits, and express enrollment as needed.
• Serve as backup to the front desk and Southwest Campus admissions coverage as needed.
• Other duties to support the department may be assigned as needed.

Minimum Qualifications:

An associate’s degree and three years related experience, or equivalent are required.   

Preferred Qualifications:

A bachelor’s degree and 3 years related experience. Preference will be given to individuals with a background in
customer service and written communication.
Some travel may be required.

Additional Skills Requested:

Physical Requirements
Occasional and /or light lifting – limited exposure to disagreeable environmental elements (heat, cold, dirt, chemicals, etc.)

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.