Financial Aid Advisor

Title: College Service Assistant

Salary Range: $2,544 - $4,205 per month

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Bluegrass Community & Technical College

Campus Location: Bluegrass C&TC - Newtown Pike

Department: Financial Aid

Benefits

Bluegrass Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

This position will provide front line services for the Financial Aid Office. The person in this position should be knowledgeable in student services in order to provide quality information and customer service to prospective and current students, members of their family, and alumni. This position will also provide additional service to Financial Aid Specialists and must be knowledge of federal and state aid programs and policies.

Job Duties:

Provide customer service and information to prospective, current, and former students.

Resolve student issues related to financial aid.

Assist students with online services.

Response to student inquires via text (Signal Vine), phone, and email.

Review and upload financial aid documents.

Provide specialized counseling to students and parents in person, completing necessary procedures to complete the financial aid process.

Review, enter, and scan financial aid documents to include but not limited to federal tax transcripts, untaxed income, W-2s, and tax schedules, recalculation documents, professional judgment appeals, SAP forms, and citizenship documents.

Provide staff support to the Financial Aid Specialists to include, but not limited to typing, mailing, tracking letters, data entry, assist with maintaining various databases.

Serve as regional campus student contact.

Update and stock financial aid forms.

Other duties as assigned.

Minimum Qualifications:

Associates degree in business, communications, education, or related field

One to two years of related work experience, or equivalent.  

Preferred Qualifications:

Attention to detail.

Good organization skills.

Good communication skills

Ability to multi-task.

Commitment to the mission of the college.

Ability to collaborate with others.

Ability to work with the public.

Dependable.

Follows instructions.

Personal and professional integrity.