Student Support Specialist I

Title: Student Support Specialist I

Salary Range: $31,680.00

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Somerset Community College

Campus Location: Somerset Campus

Department: Institutional Effectiveness

Total Rewards

Somerset Community College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Somerset Community College is accepting applications for a Student Support Specialist I position. This position will work under the direction of the Director of Online Learning to provide technical support, user assistance, training, and leadership in the areas of educational technology. This position will work directly with students, faculty and Learning Commons staff and faculty.

Job Duties:

• Provides educational technology support to students, faculty, and staff through the Learning Commons, including assistance with learning management systems (Blackboard), publisher content, academic software, hardware, and other technologies supporting teaching and learning;
• Collaborates with Information Technology and other departments to maintain, upgrade, and support educational technologies within the Learning Commons;
• Administers and provides technical support for the laptop loan program and other student technology access initiatives;
• Evaluates and makes recommendations for improving online course accessibility, including assisting faculty with LMS accessibility reports, captioning, and other accessibility best practices;
• Works with the Director of Online Learning to evaluate, pilot, and implement emerging technologies that enhance instruction, learning, and academic support services;
• Assists with MakerSpace operations, including XR/VR technologies, 3D printing, Adobe Creative Cloud applications, and other emerging technologies such as Power Automate;
• Maintains current knowledge of educational technologies, software, and industry trends, and develops proficiency with newly adopted systems and applications;
• Uses web authoring tools, content management systems, and programming languages as needed to maintain websites, intranet resources, and other digital learning materials;
• Develops and delivers training sessions, workshops, and small-group instruction for students, faculty, and staff on educational technologies and related resources;
• Supports student access to computers and internet resources through scheduled Learning Commons and computer lab coverage as needed;
• Travels occasionally to other campus locations to provide support, training, and technology assistance;
• Performs other duties as assigned.

Minimum Qualifications:

Associate's degree (related field), and two years related experience, or equivalent. 

Preferred Qualifications:

Bachelor's degree (related field), and experience with Power Automate, XR/VR, 3D printing.

Additional Skills Requested:

• Strong technology acumen;
• Willingness and ability to learn new tools and software;
• Experience working with students;
• High attention to detail; independent; self-motivated; able to work in a fast-paced, changing environment.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.