College: Gateway Community & Technical College, Edgewood Campus
Department: Library Services
Total Rewards
Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:
Exceptional health care, vision, dental coverage for you and your family
Tuition reimbursement/waiver for you, your spouse, and dependents
403(b) retirement plan: a 5% employee contribution receives a 10% employer match
Vacation/Sick Time
Work-Life Balance
9.5 Paid Holidays
2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
Employee Assistance Program
Job Summary
Performs a variety of clerical library and Information Commons work related to such activities as collection maintenance on assigned campus, assisting patrons/students with a variety of questions for the library and Information Commons in various modalities.
Job Duties:
Provide embedded librarian services.
Serves as a first point of contact while also providing excellent customer service, sharing accurate information with students, staff, faculty and the community for the Information Commons.
Assist and instruct patrons in using and learning to independently access library databases and online library catalogs; Supports students with computer access and other general library questions.
Documents services provided to the Gateway community by correctly completing Information Commons and Library Tickets
Library collection maintenance activities including orderly maintenance of shelves, as directed
Keeping the Information Commons desk area organized and uncluttered, maintaining a comfortable and safe working environment.
Completing secondary tasks as assigned by department heads or supervisor.
Other duties as assigned.
Minimum Qualifications:
Associate's degree or equivalent in Library Science, Information Science or similar.
One to Three years relevant experience.
Experience working at a customer service/information desk.
Experience working in libraries and using library databases
Must be able to work independently.
High attention to detail, independent, self-motivated, adaptable to fast-paced environments.
Skilled in engaging and supporting students from diverse different cultural and socioeconomic backgrounds.
Professional and courteous communication at all levels, both internally and externally.
Clear verbal and written skills.
Efficiently prioritize and meet deadlines.
Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word).
Preferred Qualifications:
Bachelor's degree or equivalent in Library Science, Information Science or similar.
Experience working at the community college level is preferred.
Additional Skills Requested:
Problem-Solving Skills: Ability to assist patrons in learning to independently access library resources and troubleshoot any issues they may encounter.
Customer Service Skills: Ability to provide excellent customer service, acting as the first point of contact and sharing accurate information with students, staff, faculty, and the community.
Possible position placements:
Office Assistant, Library, Switchboard, Labs, Maintenance and/or other areas as needed.
General office duties: organizing, copying, scanning, filing, data entry.
Other similar duties as assigned.
Work Hours: Daytime...
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KCTCS is an equal opportunity employer and educational institution. KCTCS does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs or activities.