Enterprise Help Desk Administrator (IT Business Systems Analyst IV)

Title: Enterprise Help Desk Administrator (IT Business Systems Analyst IV)

Salary Range: $63,708-$95,568 (Salary is to commensurate with education/experience and internal equity)

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: Hybrid

FLSA Status: Exempt

College: KCTCS System Office

Campus Location: KCTCS System Office

Department: SO/TS/PeopleSoft Operations

Total Rewards

KCTCS System Office offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Enterprise Help Desk Administrator will lead the configuration, implementation, and administration of the enterprise helpdesk system for the Kentucky Community & Technical College System. This role will also provide functional support for end users by troubleshooting and resolving issues related to the enteprise help desk. In addition to managing the Help Desk, this position provides functional support for PeopleSoft Campus Solutions

Positions with the KCTCS System Office located in Versailles, KY are term-contract positions, with the expectancy of continuance based on performance.
KCTCS offers a hybrid work schedule with a requirement to be onsite a minimum of 3 days per work week.

Hybrid work schedules are subject to periodic review and may be modified or terminated at any time

Review of applicants after January 5th, 2026.

Job Duties:

Primary system lead for enterprise help desk tools. Leads implementation and support of the enterprise help desk for all colleges and the system office.

Leads the enterprise design and implementation of help desk features including request forms, workflows, and automation for all colleges and the system office.

Establishes enterprise help desk standards, including security, and documentation. Collaborate with stakeholders and provide ongoing leadership, support, improvement, and training.

Provides functional support for Peoplesoft Campus Solutions to include testing of new/existing functionality to improve effectiveness and efficiency for all colleges and system office.

Minimum Qualifications:

Bachelor's Degree and four (4) years of relevant experience or equivalent.  

Preferred Qualifications:

Master's Degree and six (6) years of relevant experience or equivalent

Additional Skills Requested:

Minimum Experience:
5 years work experience
Exceptional Critical Reasoning and Problem-Solving Abilities
Strong Analytical, Organizational, Leadership, and Project Management Skills
Functional Experience within Peoplesoft

Preferred Experience:
7 to 10 years related work experience
Workflow Development/Automation

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.