Financial Aid Specialist

Title: Financial Aid Specialist

Salary Range: $4,624.42 (Monthly Minimum under 12- Contract)

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Southcentral KY Community & Technical College

Campus Location: Main Campus

Total Rewards

Southcentral KY Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

SKYCTC is looking for a Financial Aid Specialist. Are you passionate about helping students access the resources they need to succeed? Do you thrive in a supportive, student-centered environment? If so, we want you on our team!

Job Duties:

• Serve as the primary point of contact for students and families seeking information about financial aid options, application procedures, and eligibility.
• Provide personalized assistance with FAFSA completion, FSA ID creation, and understanding award offers.
• Respond promptly and professionally to inquiries via phone, email, text, and ticketing systems (e.g., Blackboard, Modern Campus, Outlook, etc).
• Meet with students one-on-one to discuss aid status, unmet need, budget, satisfactory academic progress (SAP), Return to Title IV (R2T4), over awards, and other financial aid matters.
• Explain basic concepts of federal, state, and institutional aid programs such as Pell Grant, CAP Grant, KEES, Federal Direct Loans, and Work Ready Kentucky.
• Collect, review, and process financial aid documentation including verification materials and other eligibility related documents.
• Review and resolve NSLDS/Clearinghouse reporting issues.
• Ensure all student information is handled confidentially and in compliance with FERPA and federal audit standards.
• Participate in college and community outreach activities, including high school workshops and financial aid nights, to educate students and parents about financial aid access and affordability.
• Assist with creation, management, & execution of departmental communication plan.
• Support financial literacy initiatives and presentations as needed.
• Participate in college and community outreach activities, including high school workshops and financial aid nights, to educate students and parents about financial aid access and affordability.
• Assist with the creation and maintenance of financial aid knowledge base articles, FAQs, and other communication resources for the call center and student use.
• Support financial literacy initiatives and presentations as needed.
• Other Duties as assigned by supervisor.

Minimum Qualifications:

Bachelor’s degree and two-years related experience. Knowledge of government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid. Demonstrated knowledge of how the Expected Family Contribution (EFC) calculation works and how the EFC impacts awarding of Title IV funds. Knowledge of federal Title IV financial aid programs, awarding eligibility requirements and supporting regulations. Experience with Federal Systems such as COD (Common Origination and Disbursement), CPS (Central Processing System) and NSLDS (National Student Loan Data System). Experience in automated processing. Experience in using critical thinking and problem-solving skills. Evidence of effective written and verbal communication skills. Experience in using Microsoft Office products, specifically Word and Excel. Demonstrated knowledge of the principles of customer service demonstrated through actively listening, acknowledging, and responding to every inquiry; taking ownership and resolving each concern or problem as appropriate. Evidence of stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment. Experience in leading by example in communicating, participating and encouraging support of the institution's sustainability programs. 

Preferred Qualifications:

Additional Skills Requested:

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.