Student Communication Coordinator (Academic Support Specialist II)

Title: Student Communication Coordinator (Academic Support Specialist II)

Salary: $41,730.00

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: Limited Hybrid

FLSA Status: Non-Exempt

College: Gateway Community & Technical College

Campus Location: Gateway Edgewood Campus

Department: Student Support Services

Total Rewards

Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Communication Coordinator supports the college’s student success, retention, and completion efforts by assisting with the development and coordination of clear, timely, and student-centered communications across the student lifecycle, from applicant to graduate. This role works collaboratively with enrollment, advising, financial aid, student success, academic teams, and marketing to help ensure students receive accurate, consistent, and actionable information at key points in their experience. The position focuses on plain-language writing, coordinated outreach, and the use of available data to support engagement and reduce barriers for diverse student populations. The Communication Coordinator also supports the use of student communication platforms and emerging tools, including AI-supported resources and centralized knowledge bases, to help improve message accuracy, consistency, and knowledge sharing in alignment with Strategic Enrollment Management and college-wide priorities.

Job Duties:

• Coordinate and maintain a college-wide student communication calendar aligned with enrollment, advising, financial aid, and academic deadlines
• Work with Marketing & Communications to ensure consistency with institutional branding and standards.
  
• Develop and deliver clear, student-centered communications across email, text, and related platforms, translating complex processes and deadlines into accessible, plain-language messaging for diverse student populations.
• Collaborate with the Marketing team to develop student engagement content for social media channels, ensuring consistency with the college’s social media strategy.
  
• Collaborate with campus partners including Admissions, Advising, Financial Aid, Student Success & Engagement, and Academic Affairs to support coordinated communication efforts for key student milestones such as onboarding, registration, FAFSA completion, events, and graduation.
  
• Use available engagement data and analytics to help evaluate communication effectiveness, identify gaps, and recommend adjustments that support Strategic Enrollment Management (SEM), retention, and persistence goals.
  
• Serve as a primary user of student communication platforms (e.g., Signal Vine, Constant Contact, Anthology Reach), assisting with audience lists, compliance checks, documentation, and basic user support.
  
• Support the development and maintenance of centralized communication resources, including approved templates, FAQs, workflows, and standards, to promote message accuracy, consistency, and efficiency.
  
• Support institutional priorities by contributing to SEM communication efforts and helping ensure student outreach advances access, equity, student success, and completion outcomes.
• Other duties as assigned.
  
  

Minimum Qualifications:

• Bachelor's degree or equivalent and 2-4 years experience
  
• Degree in Communications, Marketing, Journalism, Public Relations, Education, Higher Education, Student Affairs, or equivalent
  
• Professional and courteous communication at all levels, both internally and externally.
  
• Clear verbal and written skills.
  
• Efficiently prioritize and meet deadlines.
  
• Demonstrated experience developing and delivering student- or client-facing communications that explain processes, deadlines, or services in clear, accessible language.
  
• Experience coordinating communications across multiple stakeholders or departments to ensure accuracy, consistency, and timely delivery.
  
• Working knowledge of email and text communication platforms (e.g., Constant Contact, Signal Vine, CRM/communication tools, or similar systems).
  
• Ability to use data or basic analytics (e.g., open rates, engagement metrics, participation data) to assess communication effectiveness and inform improvements.
  
• Strong written communication skills with attention to accuracy, tone, accessibility, and detail.
• Ability to manage multiple priorities and deadlines in a collaborative, student-centered environment
  
• Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
  
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
  
• Excellent verbal and written communication skills.
  
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
  
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word)
  
   

Preferred Qualifications:

• Experience working in higher education or a related setting, with exposure to student affairs, enrollment services, advising, financial aid, admissions, or other student-support or retention-focused functions.
  
• Experience contributing to or supporting student persistence, retention, or completion efforts, including participation in coordinated communication or outreach initiatives.
  
• Familiarity with student communication or CRM platforms such as Signal Vine, Constant Contact, Anthology Reach, or similar tools used in higher education.
  
• Experience helping to organize, update, or maintain communication calendars aligned with academic terms, enrollment cycles, and financial aid timelines.
  
• Ability to review basic communication metrics or reports and apply findings to help improve student outreach and engagement.
  
• Experience translating policies, procedures, or complex processes into clear, student-friendly language for a range of student populations.
  
• Familiarity with accessibility, compliance, and data privacy considerations in student-facing communications (e.g., FERPA, ADA, plain-language practices).
  
• Interest in or experience using AI-assisted communication tools, automation, or shared knowledge resources to support consistency, accuracy, and efficiency.
  
• Previous experience in a community college setting

Additional Skills Requested:

This position will continue to evolve as communication technologies advance and may support pilot initiatives related to AI-enabled student engagement, knowledge management, and communication optimization.

This position may be considered for a discretionary hybrid work arrangement following the successful completion of the probationary period. Approval of any hybrid schedule is contingent upon supervisory authorization, alignment with institutional operational needs, and adherence to a maximum of two (2) remote workdays per week.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.