Student Engagement & Communication Specialist(Academic Support Spec II)

Title: Student Engagement & Communication Specialist(Academic Support Spec II)

Salary: $41,730.00

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: Discretionary Hybrid

FLSA Status: Non-Exempt

College: Gateway Community & Technical College

Campus Location: Gateway Edgewood Campus

Department: Student Support Services

Total Rewards

Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Student Engagement Specialist supports student success by assisting with the college’s communication strategy and facilitating student engagement opportunities. This position plays a key role in delivering clear, timely student communications while helping to build a connected campus community through co-curricular programming and leadership development initiatives.

Job Duties:

• Student Engagement Programming:
  
  • Develop and facilitate student engagement programming, including co-curricular activities, student organizations, and campus events that foster connection and belonging.
    
  • Collaborate with campus partners to promote student involvement and increase participation in engagement opportunities.
    
  • Support the planning, logistics, and evaluation of programs to ensure a high-quality student experience.
    
  • Serve as the Student Government Association and Student Ambassador Advisor.
    
• Student Leadership Development:
  
  • Support the design, implementation, and evaluation of student leadership development initiatives.
    
  • Facilitate workshops, trainings, and leadership opportunities that promote student growth, persistence, and success.
    
  • Provide guidance and support to student leaders and organizations to strengthen leadership capacity and organizational effectiveness.
    
• Student Communication Support:
  
  • Assist in the implementation of the college’s student communication plan, ensuring timely and accurate outreach aligned with key academic and enrollment milestones.
    
  • Assist in the development and distribution of multi-channel communications (e.g., text, email, CRM platforms) to engage students and promote participation.
    
  • Provide support for communication technologies, including assisting with the implementation and use of new tools such as AI chatbots.
    
  • Assist in training and ongoing learning related to communication platforms and emerging technologies to enhance student engagement and service delivery.
    
• Collaboration & Support:
  
  • Work collaboratively with departments across the college to align communication and engagement efforts with institutional priorities.
    
  • Contribute to a positive, student-centered environment that supports access, retention, and overall student success.
    
• Perform other duties as assigned in support of the mission and goals of the college.
  

Minimum Qualifications:

• Bachelor's degree or equivalent
• Two to four years of relevant experience
  
• Demonstrated ability to plan, coordinate, and support programs or activities.
  
• Strong written and verbal communication skills applicable to outreach, marketing, customer service, or stakeholder engagement
  
• Experience supporting, coaching, or guiding individuals or groups to achieve goals
  
• Ability to learn and adapt to new technologies and communication tools
  
• Detail-oriented, self-motivated, able to work independently and adapt seamlessly to fast-paced, dynamic environments.
  
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
  
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
  
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word) 

Preferred Qualifications:

• Experience supporting student leadership development initiatives or training programs
  
• Familiarity with CRM systems, mass communication tools, or student engagement technologies
  
• Experience assisting with campus‑wide communication strategies or campaigns
  
• Previous experience in a community college setting
  

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.