Success Coach

Title: Success Coach

Salary Range: $40,000 - $42,000

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Owensboro Community & Technical College

Campus Location: Owensboro Community College

Department: Student Affairs

Total Rewards

Owensboro Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary:

Owensboro Community and Technical College is seeking a Success Coach responsible for promoting a positive and successful learning experience for students. The Success Coach will provide academic and personal support throughout the entire student lifecycle. The successful candidate will work collaboratively in a fast-paced, open office environment with other success coaches and advisors. This position reports to the Dean of Student Affairs.

The Success Coach will facilitate advising; provide academic and transitional support; create partnerships and serve as a liaison with academic colleagues; and assess services for continuous improvement. The successful candidate will have the ability to work well with diverse populations; knowledge of best practices in academic advising and support; strong critical thinking and problem-solving skills; effective oral and written communication skills; strong project management skills; and the ability to prioritize and manage multiple tasks.

Job Duties:

• Facilitate educational planning for an assigned caseload of students to ensure students are on track to meet goals. Advise students on academic programs and pathways. Advise students on opportunities for entry into the workforce and transfer opportunities. Serve as a liaison with academic colleagues.
• Operate in a high-touch, service role focused on outreach, intervention, and student success. Serve as a student advocate, referring students to support and engagement resources as needed. Identify and provide outreach to students with resources, interventions, and support activities. Help students transition to their next phase of education.
• Participate in early alert and other intervention strategies to proactively intervene with at-risk students as needed. Develop and implement communication and targeted outreach plans including email, text, and social media.
• Partner with program coordinators to participate in student recruitment and transfer events as well as admission and enrollment activities.
• Coordinate and provide program tours for current and prospective students.
• Assist in the assessment of college resources and services. Track student progress.
• Recommend opportunities for continuous improvement.
• Support and assist with presentations, special projects, and initiatives.
• Participate in professional development activities.
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree plus one (1) year related experience or the equivalent combination of education and experience. 

Preferred Qualifications:

• Master’s degree plus three (3) years related experience is preferred.

Additional Skills Requested:

• Ability to utilize effective communication skills when working with prospective, future, and current students.

• Ability to manage resources for students to access additional methods of learning.

• Must possess excellent oral and written communication skills and positive interpersonal skills.

• Project management skills.

• Ability to function well as a team member.

• Skilled in the use of computerized systems and databases.

• Excellent organizational skills and attention to detail.

• Must be comfortable in a fast-paced environment.

• Must be able to work some evenings and weekends.

Employee Rights - Employee Polygraph Protection Act