Retention Coordinator

Title: Retention Coordinator

Salary Range: $18.00 an hour

Contract Term Length: Not Applicable

Standard Hours: 25

Work Location: On-Site

FLSA Status: Non-Exempt

College: Bluegrass Community & Technical College

Campus Location: Bluegrass C&TC - Newtown Pike Campus

Department: Academics, & Student Services

Job Summary

The Retention Coordinator supports various programs and activities related to the promotion of student success and academic persistence within BCTC Success & Retention area. The Coordinator provides student support and assists in the supervision of student leaders. The Coordinator assists with the promotion, facilitation, and management of day-to-day operations and services of the Success & Retention area including co-curricular academic activities and programs. The Retention Coordinator will report to the Director of Retention/Early Alert.

Job Duties:

1. Co-supervises, trains, and recruits Peer Guides and other Success & Retention part-time positions.
2. Assists the Director of Retention/Early Alert with the development and facilitation of BCTC Student Learning Communities, including Cohorts and Success Academies.
3. Assists with maintaining data collection and managing the online tutoring platform (Penji).
4. Assists with management of the Early Alert System (Starfish), including assisting with training and supporting faculty and staff across the institution.
5. Supports Early Alert activities and interventions at BCTC, including individual outreach and large scale call and text campaigns.
6. Facilitates, promotes, and supports retention and engagement initiatives related to the promotion of student success and academic persistence, including marketing, outreach, and student recruitment.
7. Assists Director of Retention/Early Alert with evaluation and continued improvement of BCTC Co-Curricular Activities and development of new protocols or initiatives to best meet the needs of students, faculty, and staff.
8. Supports promotion and marketing of BCTC Success & Retention activities and programming during college resource fairs, student events, and other area-related activities (i.e. tabling).
9. Actively supports the mission of a comprehensive community and technical college and student success and completes duties and responsibilities in compliance with college standards and policies.
10. Assumes other duties and responsibilities as assigned.

Minimum Qualifications:

• Bachelor’s degree or Associate’s degree and two (2) years related experience 

Preferred Qualifications:

• Bachelor’s degree in education, social work, communications, or community leadership
• At least two years of experience in teaching or student support services.
• Proficiency in Microsoft Office Suite, especially Excel and other relevant software applications.
• Experience in student outreach, programming, or teaching.
• Experience supervising student employees strongly desired.
• Familiarity with student information systems and creative marketing solutions.

Additional Skills Requested:

• Excellent communication skills, both written and verbal, with the ability to convey complex information to a variety of audiences.
• Demonstrates strong self-motivation, organization, and the ability to work effectively with minimal supervision.
• Familiarity with best practices in student retention and academic success.
• Commitment to fostering a supportive campus environment that promotes student success for all students.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.