Assistant Tutoring Coordinator

Title: Assistant Tutoring Coordinator

Salary Range: $19.60 + per hour

Contract Term Length: Not Applicable

Standard Hours: to be determined

Work Location: On-Site

FLSA Status: Non-Exempt

College: Jefferson Community & Technical College

Campus Location: Jefferson Community College

Department: Learning Commons

Job Summary

Assistant tutoring coordinators serve as direct support for the co-directors of tutoring services and for tutoring staff. Assistant tutoring coordinators help maintain daily operations and are first in line to help students and tutors at the Tutoring Welcome Desk.

Job Duties:

Provide customer service at the tutoring welcome desk, where you will welcome students to tutoring, schedule appointments, check in students for sessions, and convey information about our services.
Serve as the first person that tutors come to with questions about tutoring policies, pedagogy, and software (TracCloud, Blackboard, etc.).
Monitor tutor attendance and respond as appropriate, including rescheduling appointments via TracCloud and reaching out to students when necessary.
Monitor the tutoring email address to
- Review scheduled appointments to make sure that they are correct.
- Respond to student questions.
Coordinate projects for tutoring staff.
Complete all trainings and assignments.
Behave professionally with colleagues, students, faculty, and staff.
Notify the co-directors in advance of any schedule changes, issues, or concerns.
Maintain confidentiality in accordance with FERPA.
Assist with other duties as assigned.

Minimum Qualifications:

Must be at least 18 years of age
High school diploma or GED
Availability during tutoring hours: Monday-Thursday, 10:00-5:00
Ability to prioritize and manage multiple tasks in a high-paced environment.
Positive attitude and friendly demeanor.
Ability to communicate clearly and professionally, both verbally and in writing.
Commitment to JCTC’s values, including integrity and respect.
Commitment to meeting all Learning Commons policies and customer service goals
 

Preferred Qualifications:

Interest in tutoring, including belief in tutoring‘s mission, philosophy and pedagogy.
Interest in performing various tutoring support tasks.

Additional Skills Requested:

Physical Requirements :
Comfortable environment and sedentary work: no unusual physical requirements

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.