Financial Aid Advisor II

Title: Financial Aid Advisor II

Salary: $41,730

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: Discretionary Hybrid

FLSA Status: Non-Exempt

College: Gateway Community & Technical College

Campus Location: Gateway Edgewood Campus

Department: Financial Aid

Total Rewards

Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Financial Aid Advisor II assigned to this position will play important roles in keeping the Pell Grant reconciled, monitoring packages for transfer students, reviewing changes to program applicable courses to see if aid should be adjusted, and completing consortium agreements for students also enrolled at another, non-KCTCS school. As with all positions among the Financial Aid Office, assisting students and their parents, presenting about financial aid, and representing the office or College at internal and external events are also important components of this position.

Job Duties:

• Answers complex inquires and provides advanced counsel to support navigation of student financial and administrative services and improve student recruitment, retention, and graduation.
  
• Provides counseling and assistance to students regarding various types of educational funding, and by acting as a liaison for students with other internal offices including the Information Commons, Advising, Business Office, Registrar’s Office, Admissions, and Bookstore. Assistance may be in person, virtually, via email, or text.
  
• Assist with FAFSA workshops.
  
• May be called upon for presentations that may include some weekend and evening events.
  
• Complete regular quality assurance measures for accurate awarding and disbursement of federal financial aid, including reviewing daily reports to aid in keeping the Federal Pell Grant reconciled
  
• Assist with processing of various Kentucky grants and scholarships
  
• Work with other institutions to complete consortium agreements for students in pathway programs and visiting students.
  
• Assists Director of Financial Aid in working with the Registrar’s Office and Advisors in resolving Program Applicability issues.
  
• Resolve Transfer Monitoring Alerts for transfer students and those concurrently enrolled at another school
  
• Other duties as assigned

Minimum Qualifications:

• Bachelor's degree or equivalent and 2-4 years of relevant experience
  
• Direct experience in financial aid operations in a higher education setting.
  
• In order to perform all job responsibilities, applicants may not be in default on a federal student loan
  
• Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
  
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
  
• Excellent verbal and written communication skills.
  
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
  
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word)
   

Preferred Qualifications:

• Previous experience in a community college setting

Additional Skills Requested:

• Data analysis
  
• Detail orientation
  
• Student support and communication
  
• Strong cross-functional teamwork
  
• Problem resolution
  
  **Discretionary Hybrid - This position may be considered for a discretionary hybrid work arrangement following the successful completion of the probationary period. Approval of any hybrid schedule is contingent upon supervisory authorization, alignment with institutional operational needs, and adherence to a maximum of two (2) remote workdays per week.
  

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.