Student Support Specialist I

Title: Student Support Specialist I

Salary Range: 2,640/mo

Contract Term Length: 12 Months

Standard Hours: 37.5 hours

Work Location: On-Site

FLSA Status: Non-Exempt

College: Hopkinsville Community College

Campus Location: Hopkinsville Community College

Department: Student Services

Total Rewards

Hopkinsville Community College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

• The primary purpose of the Student Support Specialist I is to implement college-wide retention/early alert initiatives, provide administrative/receptionist support for the Academic Success Center, and provide purchasing/reporting duties for the Academic Success Center.

Job Duties:

• • Implement college-wide retention initiatives. Serve as the primary campus point of contact for Starfish Early Alert and Starfish Connect retention tools. Manage the college-wide early alert processes. Follow up regularly with students to ensure continued progress toward their degrees. Place special retention emphasis on stop-outs/non-returners, near-completers, undeclared students, enrolled-but-zero-credits-earned, at-risk students, students on academic probation/subject to dismissal/suspension, and students not meeting Satisfactory Academic Progress (SAP) eligibility for financial aid.
  • Provides administrative/receptionist support for the Academic Success Center (ASC), which serves students seeking career development, transfer, and Ready to Work assistance. Greet and welcomes visitors to the ASC. Offer high-quality customer service. Maintain ASC resource library. Assists with the maintenance of the ASC computer lab. Support the four-year university partners in the ASC as needed. Plan events as needed (Career and Transfer Fair, National Society of Leadership and Success (NSLS) induction, etc.).
  • Manage the ASC budget effectively and timely. Order supplies, promotional items, process travel, purchase food items for specific events, etc. Maintain procurement card purchases, forms, and reporting.
  • Other duties as assigned by the Director of Academic Success Center.
  

Minimum Qualifications:

• • Bachelor degree and one year related work experience, or equivalent.
  • Demonstrated excellent customer service skills/soft skills.
  • Demonstrated attention to detail.
  • Demonstrated excellent organizational skills, and the ability to multi-task in an open office environment and respond to issues and concerns that affect the department.
  • Discretion in handling high level, confidential materials related to the department.
  • Demonstrated excellent written and oral communication skills.
  • Demonstrated excellent database and computer skills.
  • Ability to maintain department budget effectively.
   

Employee Rights - Employee Polygraph Protection Act