Title: Access*Ability Resource Center Specialist
Salary Range: $37,944.00 - $38,700.00
Contract Term Length: 12 Months
Standard Hours: 37.50
Work Location: Hybrid
FLSA Status: Non-Exempt
College: Jefferson Community & Technical College
Campus Location: Jefferson Community College
Department: Access*Ability Resource Center
Total Rewards
Jefferson Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:
Job Summary
Jefferson Community and Technical College seeks an Access*Ability Resource Center Specialist to support the Access*Ability Resource Center (ARC) and the Office of Student Support and Advocacy (OSSA). This role provides administrative and student support services, coordinates accommodations, maintains confidential records, collaborates with campus partners, and conducts new-student intakes. The position requires flexibility, strong communication skills, and commitment to student success.
Job Duties:
Duties and responsibilities include, but are not limited to:
• Perform general administrative support duties, including composing and processing confidential correspondence, memoranda, newsletters, reports, and maintaining accurate filing systems.
• Serve as front-line support for the Access*Ability Resource Center (ARC), greeting visitors, answering phones, monitoring e-mail accounts, responding to inquiries, and distributing mail.
• Conduct new student intakes for the ARC, including meeting with students to review documentation, explain ARC policies and procedures, assess accommodation needs, and initiate service coordination.
• Work collaboratively within a team environment to support student accommodations, including assisting with exam proctoring for students with disabilities.
• Scan, maintain, and manage confidential departmental materials in compliance with FERPA and institutional confidentiality standards.
• Maintain accurate student recordkeeping systems.
• Assign students to ARC Coordinators and follow up with students to obtain required documentation.
• Track the departmental budget; create purchase orders; complete electronic business forms; and maintain inventory of departmental supplies.
• Assist the Access*Ability Resource and Testing Center Director with data collection, reporting, and compliance-related documentation concerning students with disabilities.
• Provide administrative support to the Assistant Vice President for Student Support and Advocacy related to OSSA operations.
• Prepare and distribute accommodation notification letters to faculty, staff, and students.
• Provide information and assistance to current and prospective students regarding ARC eligibility, requirements, and available services.
• Assist with outreach efforts, including the dissemination of ARC and OSSA publications at campus tabling and recruitment events.
• Train and supervise student workers, including scheduling and task coordination.
• Assist students with external agency processes, including completion of forms and required documentation.
• Maintain and coordinate departmental calendars, schedules, and arrangements for ARC-sponsored events.
• Collaborate with faculty, staff, and campus partners to ensure equitable access to the academic environment for students with disabilities.
• Participate in departmental meetings, institutional committees, work groups, and professional development opportunities.
• Promote a positive, student-centered, and success-oriented departmental climate.
• Communicate effectively with the Access*Ability Resource and Testing Center Director, the Assistant Vice President for Student Support and Advocacy, and other staff to ensure efficient departmental operations.
• Support Testing Center operations, including proctoring Accuplacer, KYOTE, IC3, and CAMLA exams.
• Maintain a valid driver’s license and reliable transportation.
• Travel to all Jefferson campus locations to proctor exams for students registered with the ARC.
• Perform other duties as assigned.
Minimum Qualifications:
• Bachelor’s degree in a related field required.
• Minimum of two (2) years of related professional experience or an equivalent combination of education and experience.
• Demonstrated ability to work independently as well as collaboratively within a team-oriented environment.
• Proficiency in Microsoft Office applications and experience using student information systems or comparable databases.
• Ability to travel between work sites with reliable transportation, including availability for evening and weekend hours as required to support ARC exam proctoring.
Preferred Qualifications:
• Experience working with individuals with disabilities, and knowledge of Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990.
• Strong organizational and planning skills, with the ability to prioritize tasks and manage multiple projects simultaneously while maintaining a high level of accuracy and attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated professionalism, strong work ethic, and ability to communicate effectively with students, faculty, staff, and community partners.
• Proficiency in computer and technology applications, including Microsoft Office (e.g., Word and Excel), and experience adapting to new systems and tools.
Additional Skills Requested:
Physical Requirements:
Occasional and /or light lifting – limited exposure to disagreeable environmental elements (heat, cold, dirt, chemicals, etc.)
Employee Rights - Employee Polygraph Protection Act
Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
KCTCS is an equal opportunity employer and educational institution.
KCTCS does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs or activities.