Information Commons Lead

Title: Information Commons Lead

Salary: 37,000

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Gateway Community & Technical College

Campus Location: Gateway Boone

Department: Academic Affairs

Total Rewards

Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Information Commons Leads at Gateway Community and Technical College, provide complex administrative support and dissemination of information to students, staff, faculty and the community and are an integral part of Gateway Community and Technical College’s student retention and success initiatives. Information Commons leaders foster a collaborative, inclusive, and student-centered environment, while organizing and facilitating the day-to-day operations of the Information Commons desk.

Job Duties:

• Serves as first point of contact while also providing excellent customer service, sharing accurate information with students, staff, faculty and the community
  
• Connecting students and the community to appropriate departments, programs and resources
  
• Assist with Admissions-related processes under Enrollment Management, including supporting application review, document collection, and other tasks as directed by the Student Records Manager and Information Commons Manager.
  
• Scheduling personnel to cover the desk during hours of operation and completing secondary tasks as assigned by department heads.
  
• Collaborating with Information Commons staff and students to keep the desk area organized and uncluttered, maintaining a comfortable and safe working environment.
  
• Other duties as assigned
  

Minimum Qualifications:

• Associate's degree or equivalent and 2-4 years of relevant experience
  
• Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
  
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
  
• Excellent verbal and written communication skills.
  
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
  
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word).
   

Preferred Qualifications:

• Bachelor's degree or equivalent and 4-5 years of relevant experience
  
• Knowledge of Higher Education Advising
  
• Experience mentoring or guiding student workers or peers.
  
• Previous experience in a community college setting