IT Support Specialist II

Title: IT Support Specialist II

Salary Range: $3,490 - $4,363 per month

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Bluegrass Community & Technical College

Campus Location: Bluegrass C&TC - Newtown Pike Campus

Department: Finance and Operations/IT

Total Rewards

Bluegrass Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

This position provides college-wide Tier 1 and Tier 2 support for issues relating to the troubleshooting, installation, repair, and facilitation of computer workstations, mobile devices, servers, and software applications for faculty, staff, and students. 

Job Duties:

• Provides faculty, staff and student computing and telecommunication support
  
  
• Plans, coordinates, advises, and addresses second-level trouble tickets
  
  
• Analyzes end-user problems and implements solutions in accordance with KCTCS standards
  
  
• Maintains the integrity and security of the client installation base of desktop systems, servers, and related equipment at the BCTC campuses, as well as other remote sites
  
  
• Routinely consults with departments and end users to facilitate solutions to hardware and software issues
  
  
• Deploys, configures, and maintains desk and mobile phone systems
  
  
• Deploys faculty, staff, and lab computers at all campuses and sites
  
  
• Plans and deploys new or updated software for faculty, staff and lab computers at all campuses and sites
  
  
• Installs and maintains current operating systems and performs related operating system upgrades and performance tuning
  
  
• Assists in maintaining the accuracy of the IT Services inventory. Collaborates with a Project Manager to maintain rotation schedules
  
  
• Trains faculty, staff, and students in the use of network and desktop resources as necessary. Provides information on how to access current software as provided by the college, using e-mail, web sites, and other available methods of disseminating the information
  
  
• Assigns work to federal work studies, student workers, and interns and assists workers in the development of technical skills
  
  
• Maintains the ITS mission directives of customer service, communication, and cooperation
  
  
• Consistently attends unit, status, and project related meetings
  
  
• Generates routine reports and plans as needed and adheres to department defined standards in professional activities
  
  
• Effectively applies learned skills in daily interaction with customers and peers
  
  
• Other duties as assigned

Minimum Qualifications:

• Bachelor’s degree in Information Technology or Computer Science (or related field) & 2 years of experience or equivalent,  

Preferred Qualifications:

• Bachelor’s degree in Information Technology or Computer Science (or related field), 4 years of experience or equivalent,

Additional Skills Requested:

• Excellent communication and teamwork skills.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.