Recruitment - Student Support Specialist III

Title: Recruitment - Student Support Specialist III

Salary Range: $41,880 annually or $3,490 monthly

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: West Kentucky Community & Technical College

Campus Location: West Kentucky Community & Technical College

Department: Recruitment

Total Rewards

West Kentucky Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Student Support Specialist plays a vital role in promoting the institution's educational programs and services to prospective students, including both traditional (recent high school graduates) and non-traditional (adult learners, career changers, returning students) populations.

Job Duties:

This position requires strong communication, organizational, and interpersonal skills to effectively engage diverse audiences and achieve enrollment goals.

Student Recruitment:
• Implement recruitment strategies tailored to attract both traditional and non-traditional students.
• Represent the college at high school visits, career fairs, community events, and industry-related gatherings.
• Cultivate relationships with school counselors, community organizations, employers, and other key stakeholders.

Outreach and Engagement:
• Plan and host on-campus and virtual events such as open houses, information sessions, and campus tours.
• Collaborate with faculty and staff to highlight academic programs, support services, and career pathways.
• Build partnerships with community organizations in service area to increase awareness of programs designed for adult learners.
• Work closely with team members to align recruitment strategies with the college’s institutional enrollment goals.

Admissions Support:
• Guide prospective students through the admissions process, including application, financial aid, and course registration.
• Provide personalized support to address the unique needs of traditional and non-traditional students.
• Track and follow up with prospective students to ensure completion of necessary enrollment steps.
• Enroll high school students in GEN100 and dual credit classes as Dual Credit Facilitator.

Data Management and Reporting:
• Maintain accurate records of recruitment calendar to include events, leads, and student interactions in the college’s CRM system.
• Analyze recruitment data and provide reports to leadership when needed, identify trends in recruitment for traditional students and adult learners.

Collaboration:
• Partner with academic departments to ensure alignment between recruitment efforts and program availability.
• Support retention efforts by connecting enrolled students with academic and support resources.

Professional Development:
• Stay informed about industry trends, workforce needs, and changes in higher education policy.
• Attend professional development workshops and conferences related to student recruitment and higher education.

Minimum Qualifications:

• Bachelor’s degree in education, communications, marketing, or a related field.
• Proven experience in recruitment, admissions, marketing, or student services (experience in higher education preferred).
• Excellent interpersonal and communication skills, with the ability to connect with diverse audiences.
• Strong organizational and time management skills.
• Proficiency in technology tools such as CRM systems, social media, and Microsoft Office Suite.
• Willingness to travel locally and work flexible hours, including evenings and weekends.
 

Preferred Qualifications:

• Experience working with traditional and non-traditional student populations.
• Knowledge of community college programs, services, and the admissions process.
• Knowledge of community organizations and area high schools.
• Cultural competence and the ability to engage with diverse communities.
• Initiative and creativity in designing recruitment strategies and events.
• Strong customer service orientation and problem-solving skills.

Additional Skills Requested:

• Experience working with traditional and non-traditional student populations.
• Knowledge of community college programs, services, and the admissions process.
• Knowledge of community organizations and area high schools.
• Cultural competence and the ability to engage with diverse communities.
• Initiative and creativity in designing recruitment strategies and events.
• Strong customer service orientation and problem-solving skills.

Employee Rights - Employee Polygraph Protection Act